PRIVACY POLICY
Selborne Guitars takes your personal privacy seriously. This privacy policy was updated on 28/04/2024. Its purpose is to be open and transparent with you about how we use your personal data.
The types of personal information we collect
In the course of communicating with you or providing a service to you, Selborne Guitars collects and processes some or all of the following information:
- Your name
- Your address
- Your email address
- Your telephone number
- Your payment details
We also collect information about when you used our services and how you use this website.
How we get your personal information
Most of the personal information that we process is provided to us directly by you for one of the following reasons:
- Web, email or telephone communication
- Requesting a service from us
- Paying for a service we have provided
How we use your personal information
We use the information you give us to:
- Contact you in relation to your enquiries
- Communicate with you in relation to a service you have requested and payment for that service
- Contact you with news, special offers and other promotional material (if you have opted in to receive such contact)
Selborne Guitars will not share your data with any third parties without your consent. However, there may be times when we are required to provide financial information to banking institutions, HMRC and other legitimate authorities.
Lawful basis
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. This is the primary basis upon which we rely. You are able to remove your consent at any time. You can do this by contacting support@selborneguitars.co.uk
(b) We have a contractual obligation (to provide you with a service)
How we store your personal information
Your information is securely stored electronically only on password-protected drives and in a password-protected email account.
Selborne Guitars will keep the types of personal information listed above for a period of six years from the date of last contact (this includes promotional contact with you for which you opted in and have not yet opted out). We will then dispose of this information (including any physical or electronic copies) by manual deletion.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, Selborne Guitars has one month to respond to you.
Please contact us at support@selborneguitars.co.uk if you wish to make a request.
If you’d like to make a complaint…
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Selborne Guitars Limited
Bells Cottage, Gracious Street, Selborne, Alton GU34 3JB
07484631092
E-mail: support@selborneguitars.co.uk
Website: selborneguitars.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk